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Refund & Cancellation Policy

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REFUND & CANCELLATION POLICY

Last Updated: August 10, 2026

Thank you for using Miwa Global (“we,” “us,” or “our”). We provide digital career and education consultation services, including personalised guidance, course recommendations, and related advisory services.

Please read this Refund & Cancellation Policy carefully before purchasing our services.

1. Refund Eligibility

Users may request a refund within 7 calendar days from the date of purchase, subject to the conditions mentioned below.

To be eligible for a refund:

  • The refund request must be submitted within 7 calendar days of the purchase.
  • The user must not have attended or joined any scheduled Zoom meeting, consultation call, or other consultation session associated with the purchased service.
  • The consultation service must not have been substantially delivered or completed.

2. Non-Refundable Services

Once a user has joined or attended a Zoom meeting, consultation session, or any other scheduled consultation, the payment will become non-refundable, regardless of whether the user subsequently decides not to continue with the service.

This is because the consultation involves personalised time, expertise, preparation, and delivery of services specifically for the user.

3. How to Request a Refund

To request a refund, users must contact us at support@mivaglobal.online within the applicable 7-day period.

The refund request should include:

  • Full name
  • Email address used during purchase
  • Order/transaction ID
  • Date of purchase
  • Reason for requesting the refund

We may request additional information to verify the purchase.

4. Refund Processing

Once a refund request is received, we will review the request and determine whether it meets the eligibility requirements of this policy.

If approved, the refund will be processed to the original payment method used for the transaction. The time taken for the amount to reflect in the user's account may depend on the payment gateway, bank, or financial institution.

5. Cancellation

A user may cancel a service before attending or joining the scheduled consultation, subject to the 7-day refund eligibility period.

If the user has already attended or joined the consultation, cancellation will not qualify for a refund.

6. Changes to This Policy

We reserve the right to modify or update this Refund & Cancellation Policy at any time. Any changes will be posted on this page with the updated "Last Updated" date.

7. Contact Us

For refund or cancellation-related queries, please contact:

Miwa Global
Email: support@mivaglobal.online
Website: https://mivaglobal.online