Privacy Policy

1. Information We Collect

Depending on how you use our website, we may collect information such as:

• Full name
• Email address
• Phone number
• Educational background
• Career interests and goals
• Course or study preferences
• Information provided during consultations
• Information submitted through forms
• Payment and transaction-related information
• Website usage and technical information

We only collect information that is reasonably necessary to provide and improve our services.

2. How We Use Your Information

We may use your information to:

• Provide career and educational guidance
• Understand your requirements and interests
• Provide personalised course recommendations
• Schedule and conduct consultations
• Communicate with you regarding your services
• Process payments and transactions
• Respond to enquiries and support requests
• Improve our website and services
• Maintain records of transactions and consultations
• Prevent fraud, misuse, or unauthorised activity
• Comply with applicable legal and regulatory requirements

3. Consultation Information

Information you voluntarily provide during a consultation may be used to understand your requirements and provide personalised recommendations.

Users should avoid sharing unnecessary sensitive personal information during consultations or through website forms.

4. Payment Information

Payments may be processed through third-party payment gateways.

We generally do not directly store complete payment card details such as your full debit or credit card number. Payment information may be collected and processed by the relevant payment service provider in accordance with its own privacy policy and security practices.

5. Third-Party Services

We may use third-party services to help operate our website and provide our services, including:

• Payment gateways
• Video conferencing platforms such as Zoom
• Website hosting providers
• Analytics and website performance services
• Email and communication services
• Course providers or educational platforms

These third parties may process certain information as necessary to provide their services.

6. Course Providers and External Platforms

Our service may include recommendations for courses or educational programs offered by third-party institutions or platforms.

When you choose to visit, register with, or purchase a course from a third-party provider, that provider may collect and process your information according to its own privacy policy and terms.

We are not responsible for the privacy practices of third-party websites or platforms.

7. Cookies

Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and enhance the user experience.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure, or destruction.

However, no online system or method of transmission can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, comply with legal obligations, and enforce our agreements.

10. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of certain information.

For privacy-related requests, please contact us at support@mivaglobal.online.

11. Children's Privacy

Our services are not intended to knowingly collect personal information from children without appropriate consent where such consent is required by applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated "Last Updated" date.

13. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your information, please contact:

Miwa Global
Email: support@mivaglobal.online
Website: https://mivaglobal.online